Highly Trained Restoration Specialists

Training breads excellence.

Our local owner and operator Jim Gibbs knows the importance of a trained team. There is a direct correlation between training and good work. For this reason we put a high value on training in order that our techs are fully ready and responsive to tackle any and all restoration projects, big and small, residential and commercial.

We train our teams in different ways. We mentor new techs, making sure our older more experienced techs are investing in the growth and knowledge of our newer techs. And we have our techs pursue certifications in emergency restoration work from the IICRC.

One of the benefits of being a SERVPRO franchise is the access to advanced training. At the SERVPRO corporate offices there is a training facility that we send our technicians to. At this facility our techs learn and practice the most up-to-date industry techniques.

We're here for our community and to help make new what is broken. 

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Berlin / Williamstown offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)